Shipping policy

Shipping Policy

Last Updated: October 13, 2026

At Vexlyn, we want you to enjoy a convenient and straightforward shopping experience, from selecting your favorite Christmas decorations to receiving your order.

We offer free worldwide shipping and an estimated delivery timeframe of 7–10 days. Please review the details below to understand how our shipping process works.

1. Free Worldwide Shipping

Vexlyn offers free shipping to destinations worldwide where our shipping services are available.

There are no standard shipping charges added to eligible orders for our free shipping service. If any special charge or limitation applies to a particular destination or order, we will communicate the relevant information before the order is completed where required.

Our goal is to make our festive decorations accessible to customers around the world.

2. Estimated Delivery Time

Our estimated delivery timeframe is 7–10 days.

Actual delivery times may vary depending on the destination, order processing, carrier availability, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Delivery estimates are provided as a guide and are not guaranteed delivery dates unless explicitly stated otherwise.

If your order experiences a significant delay and tracking information is available, please contact our customer support team for assistance.

3. Order Processing

After you place an order, the information is reviewed and the order is prepared for fulfillment.

Processing time may vary depending on product availability, order volume, verification requirements, and operational circumstances. The estimated delivery timeframe may be affected by the time required to process and dispatch your order.

If we identify an issue that materially affects fulfillment, we will make reasonable efforts to contact you using the information provided at checkout.

4. Shipping Destinations

We aim to serve customers internationally. However, shipping availability may depend on the destination, carrier coverage, customs requirements, local restrictions, and other operational considerations.

If we are unable to ship to a particular destination, we will inform you where reasonably possible and arrange an appropriate resolution for an affected order.

5. Tracking Information

Where tracking is available for your shipment, tracking details may be provided after the order has been dispatched.

Please allow time for the carrier's tracking system to register the shipment and display the latest updates.

Tracking information is supplied to help you follow your order's progress. Updates may not appear immediately and may be delayed during transit or customs processing.

If you have not received tracking information when you reasonably expected it, please contact support@vexlyn.site.

6. Accurate Shipping Information

Customers are responsible for entering a complete and accurate delivery address, including the recipient's name, street address, city, postal code, country, and any other information required for delivery.

Please review your shipping details carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We will try to assist, but changes may not be possible after an order has entered processing or been dispatched.

Additional costs or delivery complications caused by incorrect or incomplete information will be handled in accordance with applicable law and the circumstances of the order.

7. Customs, Duties, and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

The treatment of these charges depends on the destination, the shipment, and applicable local law. Where such charges are not included in the checkout price, the customer may be responsible for paying them.

Please check the applicable import requirements for your country before placing an order if you are concerned about potential charges.

Nothing in this section overrides any legal requirement concerning the disclosure or collection of import-related charges.

8. Delayed, Lost, or Undelivered Orders

Although we aim to deliver orders within the estimated timeframe, delays can occur due to carrier disruptions, customs procedures, extreme weather, public holidays, incorrect addresses, or other unforeseen circumstances.

If your order has not arrived within the expected timeframe, please contact us with your order number and shipping details.

We will review the available information and provide reasonable assistance, which may include checking available tracking updates or contacting the relevant fulfillment or shipping provider.

If an order is confirmed lost or otherwise qualifies for a refund or other remedy, we will work with you to reach an appropriate resolution in accordance with our policies and applicable law.

9. Incorrect, Damaged, or Missing Items

Please inspect your order after delivery.

If an item is missing, incorrect, damaged, or defective, contact support@vexlyn.site and include your order number, a description of the issue, and photographs where available.

We will review your request and explain the appropriate next steps. Depending on the circumstances, a replacement, return, or refund may be available.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been processed or dispatched, we may be unable to make changes or stop the shipment. If cancellation is no longer possible, you may contact us to discuss the available options under our Return & Refund Policy.

11. Delivery Estimates and Customer Rights

The 7–10 day delivery timeframe is an estimate and may vary by destination and circumstances.

We will make reasonable efforts to fulfill orders and communicate material issues. Nothing in this policy excludes statutory delivery obligations, mandatory consumer rights, or remedies available under applicable law.