Contact Us

We're Here to Help

Thank you for visiting Vexlyn! Whether you have a question about our Christmas decorations, need assistance with an order, or would like more information about our policies, our customer support team is here to help.

At Vexlyn, we want every shopping experience to feel clear, convenient, and reassuring. Please reach out using the contact details below, and we will do our best to assist you.

Customer Support

Email: support@vexlyn.site

Phone: +1 (778) 689-3777

Business Address:
610-7358 Edmonds St
Burnaby, BC V3N 0H1
Canada

How Can We Help?

Order Questions
Need help with an existing order? Contact us with your order number and a brief description of your question so we can assist you more efficiently.

Product Information
Have questions about our Christmas LED decorations, snowman ornaments, knitted gnome lights, or holiday art kits? Send us an email, and we will do our best to provide helpful information.

Shipping and Delivery
For questions about shipping, delivery estimates, or an order that has not arrived, please contact us with your order details.

Returns and Refunds
If you would like to request a return or refund within our 30-day policy period, please contact us before sending any items back. Our team will explain the next steps.

Our Support Commitment

We aim to respond to customer inquiries as promptly as possible and provide clear, helpful guidance throughout your shopping experience.

For faster assistance, please include your order number when contacting us about a purchase.

Thank you for choosing Vexlyn. We appreciate your trust and look forward to helping you make every holiday moment shine.

Vexlyn — Make Every Holiday Moment Shine.