Refund policy

Return & Refund Policy

Last Updated: October 13, 2026

At Vexlyn, we want you to feel confident when shopping for your favorite Christmas decorations and holiday accessories. If your purchase does not meet your expectations, we offer a 30-day return and refund policy, subject to the conditions outlined below.

Our goal is to make the return process straightforward, transparent, and convenient for customers worldwide.

1. 30-Day Return Window

You may request a return or refund within 30 days of receiving your order.

To begin the process, contact our customer support team at support@vexlyn.site and provide your order number, the item you wish to return, and the reason for your request.

Please contact us before shipping any product back. We will provide instructions on how to proceed.

2. Return Eligibility

To help us process your request efficiently, returned products should, where reasonably possible:

Be in their original condition.
Include the original packaging and accessories, where available.
Include all components supplied with the product.
Be accompanied by the relevant order information or proof of purchase.

We understand that some products must be opened or handled to determine whether they meet your expectations. Opening packaging or inspecting an item will not automatically disqualify a return.

If an item is defective, damaged, incorrect, or materially different from its description, please contact us so we can review the situation and determine an appropriate resolution.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Return

Follow these steps to start a return:

Step 1: Contact Our Support Team

Email support@vexlyn.site within 30 days of receiving your order.

Step 2: Provide Your Order Details

Include your order number, the product name, and a short explanation of the reason for your request. If the product arrived damaged or incorrect, please include clear photographs where possible.

Step 3: Receive Return Instructions

Our team will review your request and provide the applicable return instructions, including the correct return destination if a physical return is necessary.

Step 4: Follow the Instructions

Please follow the instructions provided by our support team. Do not send a return to an address that has not been confirmed by Vexlyn.

4. Free Returns

Vexlyn offers free returns within the 30-day return window for eligible purchases.

When a return is approved, we will explain how to arrange the return without a return shipping charge to you. Please contact us before purchasing postage or arranging your own return shipment.

If a product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable consumer law, we will work with you to provide an appropriate solution.

5. Refund Policy

Once your return or refund request has been reviewed and approved, we will explain the next steps.

Depending on the circumstances, a refund may be issued after the returned item has been received and inspected, or an alternative resolution may be arranged where appropriate.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

We will notify you when we have processed your refund.

6. Damaged, Defective, or Incorrect Items

We want the products you receive to match your order.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact support@vexlyn.site as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the item and its packaging, if available.

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

7. Cancellations and Order Changes

If you need to cancel an order or change your shipping information, contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation or address changes. If an order can no longer be cancelled, you may still contact us about the applicable return options after delivery.

8. Exchanges

If you would like a different product or variation, contact our support team for assistance.

Depending on product availability and the circumstances of your request, we may guide you through returning the original item and placing a new order.

9. Items Returned Without Authorization

Please contact us before returning any product so that we can provide the correct instructions.

Items sent to an unconfirmed address may experience processing delays. This requirement is intended to help us identify and handle returns correctly; it does not remove any mandatory consumer rights.